14F., No.131-3, Daxue Rd., Sanxia Town
23741 Taipei County, Taiwan (R.O.C.)

Monday to Friday, from 9 am to 6 pm

 

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The basic shipping cost is between 25 USD and 35 USD USD for international shipping of EMS.

If you use DHL, you can make use of the ‘Calculate shipping’ function to calculate shipping costs to your location. If the goods to be shipped are of an expensive and fragile nature GoBuyCenter will include insurance at no extra charge.

Which payment methods are accepted in the Online Shop?

We use the secure third party PayPal payment system. Payment details or sensitive information are not left at the merchant site.

How long will delivery take?

EMS: Delivery to Europe, the United States and Canada, is approximately 10 to 20 days.

DHL: Europe, the United States and Canada, delivery is approximately 4 to 7 days.

How secure is shopping in the Online Shop? Is my data protected?

To the best of our knowledge, PayPal is a safe and secure means of transferring money, of course nothing is entirely risk-free; glitches and data breaches are possible anywhere. However, PayPal is a reputable company and provide more than ample security and consumer protection to ensure your purchases online are secure.

Furthermore, the GoBuyCenter incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (SSL) for all financial transactions and personal information transiting through the Site.

We also take a number of steps to protect and secure your personal information in our facilities. Access to your personal information is highly restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.

Lastly, we use proven and reliable third-party service providers for the physical security of the most sensitive of our computer hardware. Servers are kept in a secured physical environment and making extensive use of electronic firewalls.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail.Once the order has been processed in our database, the package will leave our warehouse on the same day or at the latest, the following work day.

Orders via pre-payment are sent out on the day payment is received.

Why have I not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam – Please check your spam folders first.

You may also accidentally have provided an incorrect e-mail address, in this case please contact our Order-Support to confirm whether your order has been received.

Our contact method

TELEPHONE

You can call us +886-2-8672-1401(Taiwan, Asia). The telephone assistance hours are Monday to Friday, from 9 am to 6 pm (toll free).

ADDRESS

14F., No.131-3, Daxue Rd., Sanxia Town
23741 Taipei County
Taiwan (R.O.C.)

Send us an email

NOTE
During sale periods and promotions the delivery time may be longer than normal.
This is form is just for demo purpose. No inquiries will be answered.
If it is an urgent problem, Please contact us at the message talk in the lower right corner of the page (Now for desktop and notebook use only).