On the Shop & Ship Community, you can easily search among all FAQs and ask questions if you cannot find an answer, We will happy contact to ours.

Is shopping safe at GoBuyCenter?

GoBuyCenter makes use of COMODO SSL InstantSSL Pro Certificate 128/256 bit Encryption on the shopping site, providing you with a safe and secure trading environment and the most integrated online payment security mechanism.

Your personal and private data is encoded in random mathematical algorithms, which effectively guarantees the security of all transactions. In addition to a secure SSL transport encryption mechanism, GoBuyCenter is also certified as a "Global Security Certification Website" by COMODO. All these measures ensures you are able to access our site with confidence and secure in the knowledge that you can enjoy your online shopping safely and securely.

Return or Exchange

Should an unfortunate accident occur during shipment, GoBuyCenter will either refund you or exchange the items purchased.

All items purchased are carefully checked prior to shipment and photos of the undamaged goods are sent to you via email as means of confirmation upon placement of the order.

In the case of expensive items, GoBuyCenter will provide additional insurance at no additional cost to you to ensure your protection and rights are respected.

I am using facebook to log in, why is it still showing LOGIN at the top?

It is possible that you are using a different on your platform. It will cache temporarily, simply reload or press "F5" on your keyboard to clear the page.

Free shipping. GoBuyCenter uses EMS and DHL

EMS is an international postal Express Mail Service for documents and merchandise.

DHL is the world’s leading logistics company and connects people in over 220 countries and territories worldwide. Goods reach customers faster and more securely.

Items are out of stock and you are waiting for notification

If some items are out of stock and you are waiting for notification, it will take approximately 7-14 days.

Depending on the uniqueness of the product, we will routinely keep you updated with stock availability and delivery information. Please ensure you include your email details with your purchases.

Why should I use private browsing in the shop?

When browsing normally, your web browser stores data about your browsing history and logs each visit.

The browser saves cookies from the website and stores data which it can autocomplete later. Furthermore, it also saves other information files you’ve downloaded and your passwords details (also known as the cache).

Check the links below to activate private browsing on your computer.

FireFox
https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history

Safari
https://support.apple.com/en-gb/guide/safari/browse-privately-ibrw1069/mac

Chrome
https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop

Microsoft IE
https://support.microsoft.com/en-us/help/4026200/windows-browse-inprivate-in-microsoft-edge

What are the delivery charges for orders from the Online Shop?

The basic shipping cost is between 25 USD and 35 USD for international shipping of EMS.

If you use DHL, you can make use of the ‘Calculate shipping’ function to calculate shipping costs to your location. If the goods to be shipped are of an expensive and fragile nature GoBuyCenter will include insurance at no extra charge.

I have reached the free shipping options, why do I need to pay shipping cost?

When you are on the ‘cart’ page or are ready to checkout, you will see the shopping and shipping charges on the right side of the page. Once the shipment section is reached, the free shipping message will be displayed. You can click on the "free shipping" option.

The "free shipping" option will not be displayed until the shipment section is reached.

Which payment methods are accepted in the Online Shop?

We use the secure third party PayPal payment system. Payment details or sensitive information are not left at the merchant site.

How long will delivery take?

EMS: Delivery to Europe, the United States and Canada, is approximately 10 to 20 days.

DHL: Europe, the United States and Canada, delivery is approximately 4 to 7 days.

How secure is shopping in the Online Shop? Is my data protected?

To the best of our knowledge, PayPal is a safe and secure means of transferring money, of course nothing is entirely risk-free; glitches and data breaches are possible anywhere. However, PayPal is a reputable company and provide more than ample security and consumer protection to ensure your purchases online are secure.

Furthermore, the GoBuyCenter incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (SSL) for all financial transactions and personal information transiting through the Site.

We also take a number of steps to protect and secure your personal information in our facilities. Access to your personal information is highly restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.

Lastly, we use proven and reliable third-party service providers for the physical security of the most sensitive of our computer hardware. Servers are kept in a secured physical environment and making extensive use of electronic firewalls.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail.Once the order has been processed in our database, the package will leave our warehouse on the same day or at the latest, the following work day.

Orders via pre-payment are sent out on the day payment is received.

Why have I not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam - Please check your spam folders first.

You may also accidentally have provided an incorrect e-mail address, in this case please contact our Order-Support to confirm whether your order has been received.

Which browser should I use to view your site?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox or Apple Safari.

We use DHL and EMS to dispatch your goods.

DHL is the world’s leading logistics company and connects people in over 220 countries and territories worldwide. Dispatched items reach customers faster and more securely. However, shipping costs are more expensive.

EMS is an international postal Express Mail Service for documents and merchandise. It is a service offered by postal operators of the Universal Postal Union (UPU). For Europe, the United States and Canada, delivery takes approximately 10 to 20 days.

*Note: Some countries have higher taxes and or charges. If you wish to use an alternative delivery service please contact us and we will do our utmost to address your requirements.